Drivers may escort passengers from the main entrance door of origin to the main entrance door of destination.

• Assistance is available for navigating single steps or curbs
• Drivers can help with securing wheelchairs and mobility devices
• Basic guidance and support during boarding and exiting is provided

For safety and liability reasons, our drivers have specific limitations that help protect both passengers and staff.

• No Home Entry: Drivers are strictly prohibited from entering any passenger's home or private residence
• Limited Physical Assistance: Drivers cannot assist if there is more than one step to be maneuvered
• No Heavy Lifting: Drivers cannot lift passengers or heavy personal items
• Schedule Changes: Drivers do not accept schedule changes or make reservations during trips

• Drivers are not permitted to make change - please bring exact fare
• Payment is expected at the time of service
• Multiple payment methods may be available - contact our office for details

• All schedule changes must be made through the transit office, not with drivers
• Drivers follow predetermined routes and cannot make unauthorized stops
• Emergency situations should be directed to dispatch, not the driver

Call us at 740-962-9125 TTY: 711 to speak with a dispatcher about reservations.

• 48-hour advance notice required for both in-county and out-of-county service
• Same-day reservations considered only on a time and space available basis
• Contact our transit office during business hours to book your trip
• Provide complete pickup and destination addresses, preferred times and any special needs

Call us at 740-962-9125 TTY: 711 to speak with a dispatcher in our Office regarding a reservation. 

We need the following information to book your upcoming ride: 

• Full name and contact number
• Complete pickup address and destination
• Preferred pickup time and any time constraints
• Number of passengers (including personal care attendants)
• Any mobility equipment or accessibility needs
• Purpose of trip (medical appointments, shopping, etc.)

• Changes must be made through the transit office - drivers cannot modify schedules - Call us at 740-962-9125 TTY: 711 to speak with a dispatcher
• Cancellations should be made at least two hours before scheduled pickup time
• Late cancellations may result in charges
• Multiple schedule changes may affect future booking priority

• Our "On-Time" service means drivers may arrive 30 minutes before or after your scheduled pickup time
• Please be ready 30 minutes before your scheduled time
• Scheduled times are subject to change due to traffic, weather and operational needs
• We will contact you if significant delays are expected

Reliability helps us serve everyone effectively. Our no-show policy ensures fair access to transportation services.

No-Show Consequences

• 1st no-show: Verbal warning and trip charge
• 2nd no-show: Written warning and trip charge
• Three no-shows within 30 days AND failure to pay for those trips will result in new reservations not being accepted

Avoiding No-Shows

• Be ready 30 minutes before your scheduled pickup time
• Cancel at least 2 hours in advance if plans change
• Keep our contact information handy for emergencies
• Communicate any delays or issues immediately

Buckeye Southeast Transit does not operate service during certain holidays. Review our complete holiday schedule before planning your trip and scheduling a ride. 

• Curb-to-curb service: Standard assistance from vehicle to curb
• Door-to-door service: Enhanced assistance from main entrance to main entrance (upon request)
• Boarding assistance: Help entering and exiting vehicles safely
• Equipment securing: Proper securing of wheelchairs and mobility devices

Personal care attendants provide essential support for passengers who need additional assistance during travel.

Attendant Guidelines

• Personal care attendants who are designated or employed to assist a passenger ride for free
• Please inform the dispatcher when scheduling if a personal care attendant will accompany you
• Only one personal care attendant per rider is permitted
• Attendants must be able to provide necessary assistance during the trip
• Family members or friends providing care may qualify as personal care attendants

We welcome passengers traveling with properly trained service animals and understand their vital role in independence and mobility.

Service Animal Policy

• Service animals are permitted to accompany individuals with disabilities in all vehicles
• Please make the dispatcher aware of your service animal when scheduling your trip
• Service animals must be under the handler's control at all times
• No additional fees or reservations required for service animals
• Service animals must be harnessed, leashed or otherwise tethered unless the disability prevents this

All our vehicles are equipped to safely transport passengers using wheelchairs and other mobility devices.

Wheelchair Transportation

• All wheelchairs are secured with four-point tie-down systems for maximum safety
• Power and manual wheelchairs accommodated up to weight and size limits
• Scooters and other mobility devices welcome (size restrictions may apply)
• Passengers may remain in their wheelchair during transport or transfer to vehicle seating
• Wheelchair storage available if passenger prefers to transfer

Equipment Requirements

• Mobility devices must be in good working condition
• Batteries must be properly secured on power chairs
• Devices exceeding size/weight limits may require special arrangements

We understand that reliable transportation is essential for maintaining health and accessing medical care.

Medical Trip Support

• Department of Job & Family Services clients may be eligible for specialized medical transportation
• Priority scheduling available for recurring medical appointments
• Extra time allowances for medical facility navigation
• Coordination with healthcare providers when requested
• Support for patients requiring additional assistance to medical appointments

Scheduling Medical Trips

• Book medical appointments as far in advance as possible
• Provide medical facility name and complete address
• Include appointment time and expected duration
• Notify us of any special medical equipment or assistance needs
• Ask about return trip scheduling options